Frequently Asked Questions (FAQ)

General Questions

Q: What’s the difference between Baselit, Neopixel, and Proffie lightsabers?

• Baselit Sabers: Feature a single high-powered LED in the hilt, which illuminates the blade. They are durable and great for dueling.
• Neopixel Sabers: Use a pixelated LED strip inside the blade to produce brighter colors, smooth scrolling effects, and customizable animations. Ideal for immersive visual displays.
• Proffie Sabers: Powered by the Proffieboard, these sabers offer advanced sound and motion customization, with the ability to program unique effects and upload custom sound fonts. They’re the most customizable option.

Q: Are your lightsabers duel-ready?

• Baselit Sabers: Yes, they are designed for heavy dueling.
• Neopixel and Proffie Sabers: Suitable for light to moderate dueling. The LED strips inside Neopixel blades are not recommended for heavy impacts.

Q: Do these sabers come with sound?
Yes, all of our lightsabers include high-quality soundboards. They feature a variety of sound fonts, clash effects, and volume settings for a fully immersive experience.

Q: Are the blades removable?
Yes, all our lightsabers come with removable blades for easier storage, transportation, or display.

Features and Specifications

Q: Can I change the color of the blade?
Absolutely!

• Baselit Sabers: Feature multiple preset colors you can cycle through.
• Neopixel Sabers: Offer a wide range of colors and smooth transitions between them.
• Proffie Sabers: Allow for infinite color customization through motion controls or configuration files.

Q: What kind of sound fonts do these sabers support?

• Baselit: Preloaded sound fonts (3-5 fonts depending on the model).
• Neopixel: 10+ preloaded fonts with smooth sounds and effects.
• Proffie: Fully customizable sound fonts—upload new ones or modify existing ones via the SD card or configuration software.

Q: Do the sabers support advanced effects like Blaster Deflect, Lockup, and Melt?
Yes, all sabers support these features, with advanced effects like Melt and Lightning Block available on Neopixel and Proffie sabers.

Q: What’s included in the box?
Your purchase includes:

• Lightsaber hilt.
• Blade (removable).
• USB charging cable.
• Retention screws and hex key.
• User manual.
• Pre-installed soundboard (specific to the model).

Customization

Q: Can I customize my lightsaber?

• Baselit: Limited customization for blade colors and sound fonts.
• Neopixel: Customizable sound fonts, blade effects, and motion controls.
• Proffie: Fully programmable via configuration files, offering limitless options for sound fonts, colors, and motion sensitivity.

Q: Do you offer engraving or hilt customization?
Currently, we do not offer engraving, but we plan to introduce custom hilt designs in the near future. Stay tuned!

Usage and Maintenance

Q: How long does the battery last?
Battery life varies by model:

• Baselit Sabers: 3-4 hours of continuous use.
• Neopixel/Proffie Sabers: 2-3 hours depending on brightness and sound settings.

Q: How do I charge the saber?
Connect the included USB cable to a 5V/1A adapter. Charging typically takes 3-5 hours. Avoid overcharging to prolong battery life.

Q: How do I care for my lightsaber?

• Wipe the blade and hilt with a soft, damp cloth to remove dust.
• Store in a cool, dry place away from direct sunlight.
• Avoid heavy impacts with Neopixel blades to prevent damage to the LED strips.

Q: How do I reset my saber?
Remove the battery, wait for 30 seconds, and reinsert it. For Proffie sabers, reprogram the configuration if necessary.

Troubleshooting

Q: My saber won’t turn on. What should I do?

• Ensure the battery is charged and inserted correctly.
• Check that the blade is securely attached.
• For Proffie and Neopixel sabers, ensure the SD card is properly seated in the board.

Q: The blade flickers or has uneven lighting. What’s wrong?

• Baselit: Check the LED connection inside the hilt.
• Neopixel: Ensure the blade is securely connected to the emitter pins.
• Replace the battery if the issue persists.

Q: The saber isn’t making sound. How do I fix it?

• Adjust the volume settings (refer to the user manual).
• Check the soundboard connection and SD card for Proffie sabers.

Shipping and Warranty

Q: Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times will be calculated at checkout.

Q: What is your warranty policy?
All lightsabers come with a 1-year limited warranty covering manufacturing defects. Warranty does not cover:

• Damage caused by misuse or heavy dueling.
• Modifications or unauthorized repairs.
• Normal wear and tear.

Q: What is your return/refund policy?
We accept returns for items in unused condition within 30 days of delivery. Refunds will be issued after inspection. Customers are responsible for return shipping costs unless the product is defective.

Customization Software and Apps

Q: Is there an app to control these lightsabers?

• Neopixel Sabers: The Xeno Configurator app allows you to customize colors, sounds, and effects.
• Proffie Sabers: Use the Proffieboard OS via your computer to program configurations and upload sound fonts.

Q: Where can I find sound fonts for my Proffie or Neopixel saber?
You can purchase or download sound fonts from popular lightsaber font creators like SaberFont.com. Proffie sabers support WAV and LSM formats.

Additional Questions

Q: Can I use these sabers for professional performances or choreography?
Yes, both Neopixel and Proffie sabers are excellent for performances due to their advanced sound and light effects. However, avoid heavy impacts if using a Neopixel blade.

Q: Do you offer discounts for bulk orders or cosplay groups?
Yes, we offer discounts for bulk orders and collaborations. Contact us directly for more information.

Q: What if I have more questions?
Feel free to contact us via email or through the contact form on our website. Our customer support team is happy to assist you!